Shoe Shout Out

I’m rarely impressed by corporate America these days….. very rarely. But I have to give a shout out to Montrail. I bought a pair of Montrail Gore-Tex XCR’s last October. They fit like a glove, are water proof, have a grippy tread, etc. Good all around shoe for hiking, trail running, adventure racing, and just kickin it. However, the plastic grommets slowly ripped out of the tops. This is the top grommet where the lace comes through by the ankle. I was disappointed every time I would lace the shoe up and hear that creak when I cinched down on the laces. Well after the third one ripped out I decided I was going to do something about it… or try anyway. So, I emailed Montrail about it.

They told me to send the shoes to them and they would see if it was covered under the “defect” clause and let me know. Here I am 3 weeks later with a brand new pair of the same shoes. We’ll see if these hold up, but the bottom line is that Montrail replaced the shoes with no questions asked. They came through on their promise and didn’t make me go through a bunch of red tape BS to get my shoes back.

This is the 3rd pair of Montrails I’ve owned, and they won’t be my last.

4 comments June 19th, 2007