Zappos.com is great!!!

I just wanted to give a quick shout out to Zappos.com. I had a great customer experience with them this week. I ordered a pair of Columbia Flops and they were accidentally shipped to the wrong address. They apologized and then gave me a 20 dollar credit on my next purchase. Then UPS couldn’t deliver to the addresses I wanted them to deliver it to because it required a signiture. So I called Zappos to see if they could get it delivered to my house and just left on the front porch. They agreed to do that for me but then also comp’d my order because of all the “trouble” I went through. I thought that was amazing! They didn’t have to do that.
Zappos is a great company and I think you guys should consider buying your next pair of shoes from them. They have great prices and all kinds of hard to find sizes. They also offer free overnight shipping and free shipping back if the shoes don’t fit. I know that Zappos has created a customer for life in me!

3 comments May 11th, 2007